Hotels handle sensitive guest data every hour of every day. FlowStay was built with that responsibility embedded into every architectural decision. Not bolted on afterward.
All data encrypted at rest (AES-256) and in transit (TLS 1.3). Voice streams are never stored in plaintext.
FlowStay is never in the payment path. Card data flows directly to your PCI-compliant booking engine.
Role-based access with full audit trails. Every action in FlowStay HQ is logged, timestamped, and attributable.
Full GDPR and CCPA compliance. Guests can access, correct, or delete their data at any time.
Data residency controls for properties with regulatory requirements. EU data stays in EU.
Independent security audits before every major release. Vulnerability disclosure program open to all researchers.
Whether you are a 28-room boutique or a 500-room resort, FlowStay meets enterprise security requirements from day one. Our compliance posture is not a roadmap item. It is a founding principle.
FlowStay is available every minute of every day. Our infrastructure is distributed across multiple regions with automatic failover. When one node goes down, another takes over invisibly and instantly, before any call is dropped.
FlowSense builds rich guest profiles from conversational signals. Our principle: use that intelligence to serve guests better, never to expose them to the feeling of being profiled. The magic is invisible. The benefit is real.
Talk to our team about your property's specific requirements. We will walk you through our architecture, our sub-processors, and our DPA.
Contact security team