TECH

The Technology

The technology behind
unreasonable hospitality.

Four proprietary systems, purpose-built for one job: capturing the revenue your hotel is leaving on the table. Not assembled from off-the-shelf APIs. Every layer built in-house.

FlowVue FlowPilot FlowSense FlowDojo

FlowVue

Visual AI Sync

Show, don't tell.
While they're still on the phone.

Phone calls convert at 50%. Hotel websites convert at 2.2%. The difference is the conversation. FlowVue bridges both: while your guest is on the phone, their screen comes alive with photos, rates, and availability. Voice and visuals, synchronized in real time.

Guest's phone shows rooms and photos the moment they're mentioned
Works simultaneously with the voice call. No app, no link, no friction.
Web and mobile: the visual experience adapts to the guest's device
Hotel staff sees a live replay of exactly what the guest saw
No competitor in hotel AI does phone-to-visual simultaneous sync

FlowPilot

Real-Time Sales Intelligence

Live intelligence that steers
every call to a close.

FlowPilot watches every conversation in real time. The moment a call drifts, a price objection surfaces, or the guest hesitates, FlowPilot fires a targeted tactic, invisibly, mid-sentence.

Monitors every call millisecond-by-millisecond for drift signals
Fires proven tactics: Scarcity, Mirroring, Accusation Audit, Social Proof
Supervisor Whisper: inject context silently. Guest never hears it.
Recovery rate tracked per tactic, per agent, per property
Text channels: FlowPilot reviews drafts before they send

FlowPilot · Live Call Monitor ACTIVE

Price objection detected

2:14

Scarcity tactic injected

2:17

Room selected

2:41

Scarcity

82%

recovery

Acc. Audit

74%

recovery

Mirroring

67%

recovery

Supervisor Whisper

"Focus on the view. She mentioned sunsets."

FlowSense

Guest Signal Extraction

The hotel that knows
what you want before you ask.

Every word a guest speaks is a signal. FlowSense reads between the lines of every call, extracting occasion, emotional state, and budget sensitivity, then acts on those signals before the guest ever checks in.

Signal extraction on every call: occasion, emotion, planning style, food preference, budget sensitivity
Anticipation engine fires actions: pre-arrival texts, staff prep notes, mid-stay nudges, extension offers
Cohort intelligence: as guest volume grows, FlowSense learns what works for guests like yours
Network effect: insights from every property benefit every other property
Auto-fire above 0.85 confidence. Staff review below that threshold.

Sarah Chen · Arriving April 12

First visit · O:live Boutique · 2 nights

Occasion

Anniversary

Emotional State

Excited

Food Preference

Adventurous local

Budget

Price-agnostic

Pre-arrival dinner suggestion

Sunset terrace rec · 48h before check-in · SMS

Auto

Staff prep note

Anniversary setup · Day of arrival

Auto

Extension nudge

Day before checkout · Awaiting staff approval

Review

FlowDojo

Adversarial Testing Platform

2,500 adversarial scenarios.
Before your first real guest.

Most hotel AI is tested by the team that built it. FlowDojo is an adversarial testing platform that runs thousands of simulated phone calls against your deployment, scoring every interaction against the Forbes Five-Star Service rubric. It finds the gaps humans miss.

Ralph Loop: automated gap detection across knowledge, tone, upsell timing, recovery, and policy adherence
2,500+ scenario library covering edge cases, multi-language callers, difficult guests, and complex multi-booking requests
Forbes Five-Star rubric scoring: every call rated on the same standard the industry's best hotels are measured by
Continuous regression: every deployment update triggers a fresh test sweep automatically
Gap reports surface the specific training data or policy updates needed to close each weakness

FlowDojo · Adversarial Test Suite COMPLETE

2,847 / 2,847 scenarios

Pass Gap Fail

Gap Detection

Knowledge3

Tone1

Upsell0

Recovery2

Policy1

Forbes Five-Star Adherence 94.7%

Your guests never meet an untested agent. Every scenario, every edge case, every language. Proven before it answers a single call.

The Stack

Under the Hood

Purpose-built,
not patched together.

No existing managed voice platform gave us the control we needed to build FlowVue, FlowPilot, FlowSense, and FlowDojo. So we built our own pipeline from the transport layer up. Elixir on the BEAM virtual machine. The same runtime that powers WhatsApp and Discord.

Millions of lightweight processes, each managing one conversation, each isolated, each fault-tolerant
LiveKit for real-time WebRTC transport. Deepgram, Cartesia, and OpenAI composed into our own voice pipeline
Every layer replaceable. No vendor lock-in on any single component
Global edge deployment via Fly.io. Sub-300ms latency worldwide

Voice Layer

LiveKitReal-time WebRTC transport

Cartesia Sonic-3Voice synthesis, ultra-low latency

DeepgramSpeech-to-text, sub-300ms

TelnyxTelephony and SIP trunking

Intelligence Layer

Claude (Anthropic)Reasoning, signal extraction

GPT-4.1Fast response, multilingual

FlowSenseLong-term guest memory

Postgres (vector)Signal storage, cohorts

Orchestration Layer

Elixir / PhoenixFault-tolerant hotel backend

ETS + GenServerIn-memory call state

Fly.ioGlobal edge deployment

ObanReliable async workers

Channel Layer

Voice (LiveKit)Inbound and outbound calls

Web WidgetFlowVue-enabled booking

SMS / WhatsAppAsync messaging

Same AI, every channelFormat adapts; intelligence doesn't

The technology behind unreasonable hospitality.

FlowVue

Show, don't tell. While they're still on the phone.

FlowPilot

Live intelligence that steersevery call to a close.

FlowSense

The hotel that knowswhat you want before you ask.

FlowDojo

2,500 adversarial scenarios. Before your first real guest.

The Stack

Purpose-built, not patched together.

Built for your property. Ready when you are.

The technology behind
unreasonable hospitality.

Show, don't tell.
While they're still on the phone.

Live intelligence that steers
every call to a close.

The hotel that knows
what you want before you ask.

2,500 adversarial scenarios.
Before your first real guest.

Purpose-built,
not patched together.